SHIPPING, TRACKING AND RETURNS
We offer FREE SHIPPING on ALL orders over $99
How do I find out the status of my order?If you would like to view the status of your order, please log in at the top of the page. Click on "View Previous Orders" and you will be able to view your order status and track its shipping progress. Before you call us to check the status of your order for you please check your email confirmation. All Tracking Numbers are emailed to our customers so you can easily track the status of your order.
If there are any issues please contact Edwin Rodriguez the Head of our Logistics Department.
Email: email@example.com or firstname.lastname@example.org
How do I track the progress of my order?Please refer to your recent email messages from CigarsDirect.com. Once your order has been packed and scanned by the shipping service, you will receive a shipping confirmation email. Click on the link provided in the email to track the location of your package. If you can't find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address, to email@example.com.
What if my order arrives damaged?We make every effort to ensure that your items reach you in perfect condition. However, in the unlikely event that your order should arrive damaged, you must immediately contact our customer service department at firstname.lastname@example.org for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. Please note, any damaged material must be fully un-smoked and as sent.
How will you pack and ship my cigars?We provide the best possible service when it comes to storing, packing, and shipping cigars to you. All our cigars are stored in a temperature and humidity-controlled environment. From the time they arrive at our door until we hand them to the shipping courier, they are kept and maintained to allow the best possible humidification levels. We carefully pack each item, using paper, peanuts, bubble wrap, or other packing material as required to prevent damage, ensuring that the product remains in the best possible condition. Also, we always pack single cigars in a sealed plastic bag and include a Boveda humidification pillow to ensure they hold their proper humidity during shipment.
Shipping ServicesWe use either USPS Priority Mail or UPS... we do not use any other services. If you select standard shipping, our logistics expert will decide which service to use based on your location. We have been doing this a long time and know which service will get your cigars to you the quickest. If you select an expedited service we will use UPS Overnight, 2nd Day and 3 Day.
Please Note: ALL ORDERS shipped via UPS will require an adult signature per UPS shipping guidelines. Additionally, ALL ORDERS shipped to California will require an adult signature per state restrictions. Sorry for the inconvenience this may cause, as we try our best to provide the best customer experience regardless of the rules and regulations we have to navigate.
Currently, CigarsDirect does not ship tobacco products to UTAH per state restrictions.