Shipping
TRACKING AND RETURNS
If you would like to view the status of your order, please log in at the top of the page. Click on "View Previous Orders" and you will be able to view your order status and track its shipping progress. Before you call us to check the status of your order for you please check your email confirmation. All Tracking Numbers are emailed to our customers so you can easily track the status of your order.
If there are any issues please contact Edwin Rodriguez the Head of our Logistics Department.
Email: penguin@cigarsdirect.com or support@cigarsdirect.com
Phone: 813-386-3243
How do I track the progress of my order?
Please refer to your recent e-mail messages from CigarsDirect.com. We always notify customers when their order is shipped, providing a tracking number and a link to the shipper that we used. Simply click on the link to the shipper and enter your tracking number to discover the location of your package. If you can't find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address to sales@cigarsdirect.com. Please note that this tracking service is not provided with the postal option.
We make every effort to ensure that your items reach you in perfect condition. However, in the unlikely event that your order should arrive damaged, you must immediately contact our customer service department at sales@cigarsdirect.com for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. Please note, any damaged material must be fully un-smoked and as sent.
We provide the best possible service when it comes to storing, packing and shipping cigars to you. All of our cigars, whether they are in an open box or in a case of 40 boxes, are stored in a temperature and humidity controlled humidor.
From the time they arrive at our door until we hand them to the shipping department they are in a climate-controlled environment.
We carefully pack each item, using paper, peanuts, bubble-wrap and/or other packing material as required to prevent damage, ensuring that the product remains in the best condition possible.
Also, we always pack single cigars in a sealed plastic bag and include a Boveda Humidification pillow to ensure they hold their proper humidity during shipment.
Shipping Services
We use either USPS Priority Mail or UPS... we do not use any other services. If you select standard shipping, our logistics expert will decide which service to use based on your location.
We have been doing this a long time and know which service will get your cigars to you the quickest.
If you select an expedited service we will use UPS Overnight, 2nd Day and 3 Day.