Contact Us Form - Store Privacy and Shipping Policies - About Us
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Legal
Notice: CigarsDirect.com Privacy Policy
Safety Guarantee
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| Frequently Asked Questions. |
| What is a default shipping address? |
| Can I have more than one Billing address? |
| Can I have more than one shipping address? |
| Can I delete an address from my address list? |
| How do I make changes to an address in my list? |
| How do I check the status of my order? |
| How do I cancel an order? |
| As a registered customer, what are my other benefits? |
| Can I place an order without registering my account? |
| How can I place an order without using my credit card? |
| What should I do if I forget my password? |
| What is a default shipping address? |
| You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. |
| Can I have more than one billing address? |
| No. You cannot have more than one billing address. But you can change your billing address by editing it. |
| Can I have more than one shipping address? |
| Yes. You can specify another shipping address. |
| How can I add a shipping address to my address list? |
| To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address. |
| How do I make changes to an address in my list? |
| To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed. |
| How do I check the status of my order? |
| To check the status of an order, click on the Your Account button. You then have the option of checking orders, tracking numbers and editing your account information. |
| How do I cancel an order? |
| To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information. |
| As a registered customer, what are my other benefits? |
| As a registered customer, you become entitled to special discount schemes and promotional pricing offers. We will not use your email address for any other promotions other than CigarsDirect.com |
| Can I place an order without registering my account? |
| Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us. |
| How can I place an order without using my credit card? |
| We only accept Credit Cards- Your transaction is secure! |
| What should I do if I forget my password? |
| If you forget your password, click on the Your Account link. Your password will be mailed to the e-mail address that you have given as part of your account information. |
| Availability And Shipping |
| We will ship your product out 24-48 hours after you place your order, Monday-Friday, excluding Holidays |
| Payment Options |
| You may pay for your purchase through credit cards. We accept Master Card, Visa, AMEX, Discover. If you need any help, contact our customer service representative. |
| Our Returns Policy |
| We will deliver the freshest cigars to you as quickly as possible. If for some reason, your order is not fresh. send it back within 30 days and we will replace your cigars free of charge. |
| Tracking your order |
| Log into your account. THere, you will find your invoice history. Click on your most recent invoice and there your tracking number will appear. You should also have your tracking number in your email inbox once we ship your package. |
| Sales Tax |
| There is no Sales tax unless you live in Florida. |
