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Legal
Notice: CigarsDirect.com
All the
content within this web site including, but not limited to text, images,
and coding are protected by U.S. Federal and International Copyright and
Trademark laws. No content may be copied or reproduced in any form, hosted
elsewhere online, or utilized in any means without the explicit written
permission of Top10Cigars.Net.
Privacy Policy
All of the information we collect via this web site is used exclusively
for the purpose of fulfiling our customers' orders, managing their accounts,
and to inform customers directly about site updates and periodic specials.
If there is an issue please contact us at customerservice@CigarsDirect.com.
We do not share any of the information provided by our customers with
any other business or organization for any purposes or reasons whatsoever.
If at any time
you no longer wish to receive emails, please let us know. Please include
as much info as possible with your request. Upon the receipt of your request
we will promptly delete you from our systems.
Safety Guarantee
We guarantee that every transaction you make at CigarsDirect.com.Net will be
100% secure. Our secure server software (SSL) is the industry standard
and among the best software available today for secure Ecommerce transactions.
It encrypts all of your personal information, including credit card number,
name and address, so that it cannot be read as the information is exchanged
via the Internet.
Shipping
CigarsDirect.com will use UPS standard ground for shipping. If other
shipping arrangements are required, please contact us before ordering.
To track your package please goto www.UPS.com or click on the provided
link. A tracking number will be provided shortly after your transaction
has been received.
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Frequently Asked Questions.
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| What
is a default shipping address? |
| Can
I have more than one Billing address? |
| Can
I have more than one shipping address? |
| Can
I delete an address from my address list? |
| How
do I make changes to an address in my list? |
| How
do I check the status of my order? |
| How
do I cancel an order? |
| As
a registered customer, what are my other benefits? |
| Can
I place an order without registering my account? |
| How
can I place an order without using my credit card? |
| What should I
do if I forget my password? |
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| What is a default shipping address? |
| You may have specified
more than one shipping address in your account information. The default
shipping address is the address to which your order will be shipped unless
you select another shipping address for this order. |
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| Can I have more than one billing
address? |
| No. You cannot have
more than one billing address. But you can change your billing address by
editing it. |
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| Can I have more than one
shipping address? |
| Yes. You can specify
another shipping address. |
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| How can I add a
shipping address to my address list? |
| To add a shipping address,
click on Account Info. The details of your account are displayed. Click
on the Add New Shipping Address button to add a new shipping address. |
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| How do I make changes
to an address in my list? |
| To edit an address,
click on Account Info. The details of your account are displayed. Click
on the Edit button below the address that has to be changed. |
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| How do I check the status of
my order? |
| To check
the status of an order, click on the Your Account button. You then have
the option of checking orders, tracking numbers and editing your account
information. |
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| How
do I cancel an order? |
| To cancel an order,
you must contact our customer service executive either by mail or through
telephone and they will give you further information. |
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| As
a registered customer, what are my other benefits? |
| As a registered
customer, you become entitled to special discount schemes and promotional
pricing offers. We will not use your email address for any other promotions
other than CigarsDirect.com |
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| Can I place an
order without registering my account? |
| Before you place an
order with us, you must register with us. We understand how valuable your
time is and our registration has been designed to take up not more than
a few minutes of your time. Once you have registered with us, you need not
give your address and credit card details on future visits to our shop.
This will save you the trouble of entering this information on every purchase
you make from us. |
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| How can I place
an order without using my credit card? |
| We only
accept Credit Cards- Your transaction is secure! |
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| What should I do if I forget
my password? |
| If you forget your password,
click on the Your Account link. Your password will be mailed to the e-mail
address that you have given as part of your account information. |
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| Availability
And Shipping |
| We will ship
your product out 24-48 hours after you place your order, Monday-Friday,
excluding Holidays |
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| Payment
Options |
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| You may pay for your
purchase through credit cards. We accept Master Card, Visa, AMEX, Discover.
If you need any help, contact our customer service representative. |
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| Our
Returns Policy |
| We will
deliver the freshest cigars to you as quickly as possible. If for some reason,
your order is not fresh. send it back within 30 days and we will replace
your cigars free of charge. |
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| Tracking
your order |
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| Log
into your account. THere, you will find your invoice history. Click on your
most recent invoice and there your tracking number will appear. You should
also have your tracking number in your email inbox once we ship your package. |
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| Sales Tax |
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| There
is no Sales tax unless you live in Florida. |
